IES Phase 2 Process

A copy of all notices sent to a customer is maintained in the Electronic Case Record (ECR).

(IES) If the notice is printed centrally in IES, or through manual correspondence, a copy of the notice is available in Correspondence under "View Correspondence".

(FCRC) When a form is generated out of the DHS or HFS Forms Library, you must print it locally, mail to the customer and uploaded the notice to the ECR.