Electronic Customer Notices, Email and Mobile Phone Text Alerts

IES will send a written notice through the U.S. Postal Service and post an electronic PDF version of a notice in the customer's ABE Manage My Case (MMC) account. The customer must set up their MMC account in ABE to start receiving an electronic notice. Once the account is setup all notices will sync to the customer's ABE account.

The customer's notice preference can be viewed in Data Collection in the "Household Contact Information" section titled "Notice Method". The drop down contains the following options:

Electronic Only;

Electronic Only-Email and Text;

Paper Only;

Paper and Electronic-Email;

Paper and Electronic-Email and Text.