PM 01-06-01: When to Give Written Notices

WAG 01-06-01

Send a written notice based on the client's preference to receive electronic notices in their ABE Manage My Case (MMC) account and/or through the postal service.

Send a written notice to clients when:

approving or denying a written request for any benefits (including Crisis Assistance), or placing the request in pending status;

reducing, suspending, voiding, or canceling benefits;

setting up a protective payee plan;

making a decision on a client request for payment of medical services or items that need prior approval;

transferring a case;

increasing cash benefits when there was a written request for the increase;

taking action to recoup an overpayment;

taking a person out of the case;

making a decision on a work exemption request (does not apply to SNAP benefits); or

a Mid-Point Report is not returned by the due date.

NOTE: Inform clients orally when medical transportation is approved.