(A) that the State agency shall establish procedures governing the operation of supplemental nutrition assistance program offices that the State agency determines best serve households in the State, including households with special needs, such as households with elderly or disabled members, households in rural areas with low-income members, homeless individuals, households residing on reservations, and households in areas in which a substantial number of members of low-income households speak a language other than English.
(B) In carrying out subparagraph (A), a State agency— (i) shall provide timely, accurate, and fair service to applicants for, and participants in, the supplemental nutrition assistance program; (ii) (I) shall develop an application containing the information necessary to comply with this chapter; and (II) if the State agency maintains a website for the State agency, shall make the application available on the website in each language in which the State agency makes a printed application available; (iii) shall permit an applicant household to apply to participate in the program on the same day that the household first contacts a supplemental nutrition assistance program office in person during office hours; (iv) shall consider an application that contains the name, address, and signature of the applicant to be filed on the date the applicant submits the application; (v) shall require that an adult representative of each applicant household certify in writing, under penalty of perjury, that— (I) the information contained in the application is true; and (II) all members of the household are citizens or are aliens eligible to receive supplemental nutrition assistance program benefits under section 2015(f) of this title ; (vi) shall provide a method of certifying and issuing benefits to eligible homeless individuals, to ensure that participation in the supplemental nutrition assistance program is limited to eligible households; and (vii) may establish operating procedures that vary for local supplemental nutrition assistance program offices to reflect regional and local differences within the State.
(C) Electronic and automated systems.— (i) In general .— Nothing in this chapter shall prohibit the use of signatures provided and maintained electronically, storage of records using automated retrieval systems only, or any other feature of a State agency’s application system that does not rely exclusively on the collection and retention of paper applications or other records. (ii) State option for telephonic signature .— A State agency may establish a system by which an applicant household may sign an application through a recorded verbal assent over the telephone. (iii) Requirements .— A system established under clause (ii) shall— (I) record for future reference the verbal assent of the household member and the information to which assent was given; (II) include effective safeguards against impersonation, identity theft, and invasions of privacy; (III) not deny or interfere with the right of the household to apply in writing; (IV) promptly provide to the household member a written copy of the completed application, with instructions for a simple procedure for correcting any errors or omissions; (V) comply with paragraph (1)(B); (VI) satisfy all requirements for a signature on an application under this chapter and other laws applicable to the supplemental nutrition assistance program, with the date on which the household member provides verbal assent considered as the date of application for all purposes; and (VII) comply with such other standards as the Secretary may establish.
(D) The signature of any adult under this paragraph shall be considered sufficient to comply with any provision of Federal law requiring a household member to sign an application or statement;