PM 01-06-03: Notices of Change

WAG 01-06-03

A Notice of Change must be sent when benefits are reduced, suspended, or canceled. The Notice must contain:

the date of change;

the date of notice;

the Family Community Resource Center phone number;

a statement that the client is liable for cash and SNAP benefits received while waiting for an appeal decision, if the decision goes against them;

a clear statement of the action taken;

a clear statement of the reason for the action;

a specific policy reference which supports the action;

a clear statement of the client's right to appeal and contact information for free legal counsel;

a statement that benefits will continue in the previous amount if an appeal is filed on or before the date of change.

NOTE: The client may ask that benefits not be continued in the same amount.

For SNAP, a written notice is required for any action that affects the SNAP program status or benefit amount.