What DHS Staff Must Do

Assist the client in preparing any written request due to a change in circumstance if it is needed to decide eligibility.

If the change results in increased benefits, approve the request so that the increased benefits are mailed no later than 45 calendar days from when the Family Community Resource Center received the request. For cash cases, any increase starts the date the change was reported, if the client was eligible on this date, or the first date of eligibility, depending on the type of change. For TANF cases, it may start before the report date if it is a filing unit change (see PM 18-03-06 ).

A delay by the client to give proof of a change extends the 45 calendar day period by the same amount of time. Depending upon the type of change, a delay in reporting the change may also affect the effective date of increase.

For clients in an LTC or SLF, complete a review of any lump sum payment within 30 days.