WAG 01-01-01-a: Complaints of Alleged Discrimination

(FCRC) Give Client/Applicant Discrimination Complaint Form (Form 4026) to anyone who alleges discrimination (complainant).

(Complainant, All Programs) Sends written complaint to one of the following: Illinois Department of Human Services Bureau of Civil Affairs Attn: Kimberly Foy 100 S. Grand Ave. E. Springfield, IL 62762 (217) 782-9496 and/or Illinois Department of Human Services Equal Employment Opportunity/Affirmative Action Office 401 S. Clinton, 6th Floor Chicago, IL 60607 (312) 793-0210 and/or The Family Community Resource Center administrator (LOA).

(Complainant, All Programs) Persons who are deaf or hard of hearing and have a special device (TDD) attached to their phones can call (312) 793-5827, Chicago; or (217) 524-2182, Springfield.

(Complainant, SNAP) May also send written complaint to the United States Department of Agriculture (USDA) Director Office of Civil Rights 1400 Independence Avenue S.W. Washington, D.C. 20250-9410, or call 1-800-785-3272, TTY 1-202-720-6382

(Complainant, All Programs) In addition, a complaint may also be filed with: Illinois Department of Human Rights 100 West Randolph, Suite 10-100 Chicago, IL 60601 (312) 814-6200 Illinois Department of Human Rights 222 South College Springfield, IL 62704 (217) 785-5100 Equal Employment Opportunity Commission 500 West Madison Street - Suite 2800 Chicago, IL 60661 (312) 353-2713 U. S. Department of Health and Human Services Office of Civil Rights 233 North Michigan Avenue, Suite 240 Chicago, IL 60601 (312) 886-2359

(LOA) Take the following action if a written complaint of alleged discrimination is received by the Family Community Resource Center: Send complaint to the Equal Employment Opportunity (EEO) Office, Chicago or Springfield. Send any follow-up correspondence relating to the complaint to the EEO Office.

(EEO Coordinator) Investigates complaint when completed discrimination form is received.

(EEO Coordinator) Submits findings to Chief EEO Officer.

(Chief EEO Officer) Reviews findings. Directs EEO Coordinator to notify complainant whether or not the case has merit. Seeks more information or counsels the concerned parties, when necessary. Notifies LOA or Director of current status of the complaint. Recommends a course of action to be taken by Department.