WAG 01: Rights and Responsibilities

PM 01

WAG 01-01-00: Information for Clients and the Public – 10/01/09 MR 09.30 WAG 01-01-01: Nondiscrimination – 03/01/97 WAG 01-01-01-a: Complaints of Alleged Discrimination – 10/01/09 MR 09.30 WAG 01-01-02: Information and Referrals – 10/01/09 MR 09.30 WAG 01-01-03: Freedom of Choice – 04/17/2025 MR #25.17 WAG 01-01-04: Giving Out Customer Information – 04/03/19 MR 19.06 WAG 01-01-04-a: Use of Case Records – 07/01/13 MR 13.16 WAG 01-01-04-b: Special Conditions – 10/01/09 MR 09.30 WAG 01-01-04-c: Confidentiality of Earnings Records – 03/10/17 MR 17.06 WAG 01-01-04-d: Viewing Case Records WAG 01-01-04-e: Cost to Copy Case Material – 06/08/17 MR 17.10 WAG 01-01-05: Assisting Clients and the Public – 03/01/97 WAG 01-01-05-a: Assisting Homebound Persons – 10/01/09 MR 09.30 WAG 01-01-06: Client Grievance Process – 03/01/97 WAG 01-01-06-a: Filing a Grievance – 03/01/97 WAG 01-01-06-b: Accepting the Grievance – 03/01/97 WAG 01-01-06-c: Mediator – 03/01/97 WAG 01-01-06-d: Mediator Actions – 03/01/97 WAG 01-01-06-e: Action Against a Client – 03/01/97 WAG 01-01-07: Voluntary Repayment of Benefits – 03/01/97 WAG 01-01-07-a: Partial Repayment of Cash or Medical Benefits – 11/22/13 MR 13.25 WAG 01-01-07-b: Total Repayment of Cash or Medical Benefits – 03/01/97 WAG 01-01-08: Benefit Checks Received in the Local Office – 03/01/97

WAG 01-02-00: Client Cooperation (Cash, Medical) – 03/01/97 WAG 01-02-01: General Cooperation – 03/29/12 MR 12.08 WAG 01-02-01-a: Special Cooperation Requirements for Long Term Care – 07/01/12 MR 12.18 WAG 01-02-02: Reporting Changes – 03/01/97 WAG 01-02-02-a: Cash and Medical Programs – 07/01/97 WAG 01-02-03: Using Available Benefits – 03/01/97 WAG 01-02-03-a: Applying for Unemployment Insurance (TANF) – 07/01/97 WAG 01-02-03-b: Applying for Unemployment Insurance (Assist) – 01/01/03 WAG 01-02-04: Benefits Under More than One Program – 03/01/97 WAG 01-02-05: Referral for Rehabilitative Services (TANF) – 07/01/97 WAG 01-02-06: Work Requirement (TANF) – 07/01/13 MR 13.16

WAG 01-03-00: Client Cooperation (SNAP) – 10/01/09 MR 09.30 WAG 01-03-01: Cooperating at Application – 03/01/97 WAG 01-03-01-a: Failure to Cooperate – 03/01/97 WAG 01-03-01-b: Refusal to Cooperate – 03/01/97 WAG 01-03-02: Reporting Changes – 07/11/2022 MR #22.12 WAG 01-03-03: Cooperation by Active SNAP Units – 10/01/09 MR 09.30 WAG 01-03-03-a: Failure to Cooperate – 03/01/97 WAG 01-03-03-b: Refusal to Cooperate – 03/01/97

WAG 01-04-00: Case Records – 03/01/97 WAG 01-04-01: Organization of Case Record (TANF, AABD, SNAP) – 10/01/09 MR 09.30 WAG 01-04-01-a: Denied Application – 03/01/97 WAG 01-04-01-b: Approved Application – 10/01/09 MR 09.30 WAG 01-04-02: Reserved – 01/01/05 WAG 01-04-03: Recording – 07/19/12 MR 12.20

WAG 01-05-00: Reporting Abuse and Neglect – 03/01/97 WAG 01-05-01: Suspected Child Abuse and Neglect – 01/05/2023 MR 23.03 WAG 01-05-01-a: Child Abuse and Neglect Defined – 03/01/97 WAG 01-05-01-b: Investigation by DCFS – 03/01/97 WAG 01-05-01-c: Death of a Child – 03/01/97 WAG 01-05-01-d: Unfit Home – 03/01/97 WAG 01-05-02: Suspected Abuse and Neglect - LTC/SLF – 10/01/02 WAG 01-05-02-a: Abuse and Neglect Defined – 04/17/98 WAG 01-05-02-b: Investigation by DPH/HFS – 04/17/98 WAG 01-05-03: Suspected Elder Abuse and Neglect - Community Cases – 12/17/99 WAG 01-05-03-a: Elder Abuse Defined – 12/17/99 WAG 01-05-03-b: Reporting Elder Abuse – 12/17/99 WAG 01-05-03-c: DoA Investigation – 12/17/99 WAG 01-05-03-d: Protection for Persons Reporting Elder Abuse – 12/17/99 WAG 01-05-04: Suspected Abuse and Neglect of Disabled Adults (Age 18-59) – 09/01/03 WAG 01-05-04-a: Abuse and Neglect of Disabled Adults Defined – 09/01/03 WAG 01-05-04-b: Reporting Abuse and Neglect of Disabled Adults – 09/01/03 WAG 01-05-04-c: OIG Investigation – 09/01/03 WAG 01-05-04-d: Protection for Reporters – 09/01/03

WAG 01-06-00: Client Notices – 03/01/97 WAG 01-06-01: When to Give Written Notices – 01/01/04 WAG 01-06-01-a: What All Notices Should Contain – 03/01/97 WAG 01-06-01-b: Date of Change – 03/01/97 WAG 01-06-01-c: Date of Notice – 03/01/97 WAG 01-06-01-d: Electronic Notices, Email and Mobile Phone Text Alerts – 08/02/17 MR# 17.13 WAG 01-06-02: Notice of Approval or Denial – 03/01/97 WAG 01-06-02-a: Cash Benefits – 01/26/2023 MR #23.05 WAG 01-06-02-b: Medical – 09/22/16 MR 16.15 WAG 01-06-02-c: Special Requests – 09/22/16 MR 16.15 WAG 01-06-02-d: SNAP – 09/22/16 MR 16.15 WAG 01-06-03: Notices of Changes – 09/22/16 MR 16.15 WAG 01-06-04: Notice of Change Not Sent (SNAP) – 09/22/16 MR 16.15 WAG 01-06-05: Notice of Overpayment – 09/22/16 MR 16.15 WAG 01-06-06: Notice of Missed Interview (SNAP) – 09/22/16 MR 16.15 WAG 01-06-07: Processing SNAP and TANF REDEs – 09/22/16 MR 16.15 WAG 01-06-08: Notices - Case Record Maintenance – 09/22/16 MR 16.15 WAG 01-06-09 Correspondence Module in IES – 09/22/16 MR 16.15

WAG 01-07-00: Appeal Rights and Fair Hearings – 06/01/01 WAG 01-07-01: What May Be Appealed – 03/01/97 WAG 01-07-02: How an Appeal May Be Filed – 07/15/25 MR #25.25 WAG 01-07-03: Time Period to File Appeal – 02/23/99 WAG 01-07-04: Continuing Benefits at the Previous Level – 02/23/99 WAG 01-07-04-a: Date of Change – 02/23/99 WAG 01-07-04-b: Effect of Continuing Benefits – 02/23/99 WAG 01-07-04-c: Spenddown and SNAP Appeals – 10/01/09 MR 09.30 WAG 01-07-04-d: Protective Payment Plan Appeals – 02/23/99 WAG 01-07-05: Who to Notify of an Appeal – 06/01/01 WAG 01-07-05-a: Appeals Involving DCSE – 02/23/99 WAG 01-07-05-b: Appeal of Denial of Dental Services – 12/01/09 MR 10.09 WAG 01-07-06: Pre-Hearing Review – 01/23/12 MR 12.01 WAG 01-07-07: Pre-Hearing Meeting – 01/23/12 MR 12.01 WAG 01-01-07-d: Appeal of Decision to Restrict Person to Primary Care Provider – 06/01/01 WAG 01-07-07-a: Statement of Facts – 02/23/99 WAG 01-07-07-b: Appeal of "Not Disabled" Determination – 07/18/07 MR 10.05 WAG 01-07-07-c: Appeal of Decision on Request for Prior Approval – 06/01/01 WAG 01-07-07-e: Appeal of IOC Review Decision – 06/01/01 WAG 01-07-07-f: Appeal of Lien on Real Property – 06/01/01 WAG 01-07-07-g: Appeal of Decision of Ineligible to Participate in HIPP – 06/01/01 WAG 01-07-07-h: Appeal of Decision that Health Plan No Longer Cost-Effective – 06/01/01 WAG 01-07-07-i: Appeal of Child Care Decision – 06/01/01 WAG 01-07-08: Evidence Considered Upon Appeal – 10/01/09 MR 09.30 WAG 01-07-09: Withdrawing an Appeal – 05/10/13 MR 13.12 WAG 01-07-10: Appeal Hearing – 10/20/99 WAG 01-07-10-a: Hearing Process – 04/09/19 MR #19.07 WAG 01-07-10-b: Arrangements for Persons with Disabilities – 02/23/99 WAG 01-07-10-c: Request for Hearing Delay – 10/20/99 WAG 01-07-10-d: Dismissal Due to Nonappearance – 10/20/99 WAG 01-07-10-e: Rescheduled Hearing – 10/20/99 WAG 01-07-10-f: CAU Findings – 02/23/99 WAG 01-07-11: Final Hearing Decision – 06/01/01 WAG 01-07-11-a: Action Upheld – 07/01/13 MR 13.16 WAG 01-07-11-b: Action Not Upheld – 07/01/13 MR 13.16 WAG 01-07-11-c: Lack of Jurisdiction – 02/23/99 WAG 01-07-12: Authorizing Benefits Due to Hearing Decision – 02/23/99 WAG 01-07-12-a: Cash Benefits – 07/01/13 MR 13.16 WAG 01-07-12-b: Medical Benefits – 02/23/99 WAG 01-07-12-c: SNAP – 09/17/12 MR 12.23 WAG 01-07-13: Payment of Child Care Related to Appeal (Cash) – 02/23/99 WAG 01-07-14: Reviewing Hearing Report – 10/20/99

WAG 01-08-00: Hardship Waiver – 03/29/19 MR 19.04 WAG 01-08-01: Penalty Period Due to Non-allowable Transfer – 02/06/14 MR 14.05 WAG 01-08-02: Denial Due to Excess Home Equity – 02/06/14 MR 14.05