PM 01: Rights and Responsibilities

WAG 01

PM 01-01-00: Information for Clients and the Public – 03/01/97 PM 01-01-01: Nondiscrimination – 10/01/09 MR 9.30 PM 01-01-02: Information and Referrals – 10/01/09 MR 09.30 PM 01-01-03: Freedom of Choice – 04/17/2025 MR #25.17 PM 01-01-04: Giving Out Customer Information – 04/03/19 MR #19.06 PM 01-01-04-a: Use of Case Records – 07/01/13 MR 13.16 PM 01-01-04-b: Special Conditions – 10/01/09 MR 09.30 PM 01-01-04-c Confidentiality of Earnings Records – 03/10/17 MR 17.06 PM 01-01-04-d: Viewing Case Records – 10/14/10 MR 10.28 PM 01-01-04-e: Cost to Copy Case Material – 06/08/17 MR 17.10 PM 01-01-05: Assisting Clients and the Public – 03/01/97 PM 01-01-06: Client Grievance Process – 03/01/97 PM 01-01-06-a: Filing a Grievance – 03/01/97 PM 01-01-06-b: Accepting the Grievance – 03/01/97 PM 01-01-06-c: Mediator – 03/01/97 PM 01-01-06-d: Mediator Actions – 03/01/97 PM 01-01-06-e: Action Against a Client – 03/01/97 PM 01-01-07: Voluntary Repayment of Benefits – 03/01/97

PM 01-02-00: Client Cooperation (Cash, Medical) – 12/27/17 MR 17.20 PM 01-02-01: General Cooperation – 12/27/17 MR 17.20 PM 01-02-01-a: Special Cooperation Requirements for Long Term Care – 07/01/12 MR 12.18 PM 01-02-02: Reporting Changes – 04/18/2024 #MR 24.12 PM 01-02-02-a: Cash and Medical Programs – 07/11/17 MR 17.12 PM 01-02-03: Using Available Benefits – 04/08/2025 MR #25.13 PM 01-02-03-a: Applying for Unemployment Insurance (TANF) – 07/01/97 PM 01-02-03-b: Applying for Unemployment Insurance (Assist) – 04/08/2025 MR #25.13 PM 01-02-04: Benefits Under More than One Program – 07/01/13 MR 13.16 PM 01-02-05: Referral for Rehabilitative Services (TANF) – 07/01/97 PM 01-02-06: Work Requirement (TANF) – 07/08/15 MR 15.17

PM 01-03-00: Client Cooperation (SNAP) – 10/01/09 MR 09.30 PM 01-03-01: Cooperating at Application – 10/01/09 MR 09.30 PM 01-03-01-a: Failure to Cooperate – 10/01/09 MR 09.30 PM 01-03-01-b: Refusal to Cooperate – 10/01/09 MR 09.30 PM 01-03-02: Reporting Changes – 07/11/2022 MR #22.12 PM 01-03-03: Cooperation by Active SNAP Units – 10/01/09 MR 09.30 PM 01-03-03-a: Failure to Cooperate – 10/01/09 MR 09.30 PM 01-03-03-b: Refusal to Cooperate – 10/01/09 MR 09.30

PM 01-04-00: Case Records – 03/01/97

PM 01-05-00: Reporting Abuse and Neglect – 09/01/03 PM 01-05-01: Suspected Child Abuse or Neglect – 01/05/2023 MR 23.03 PM 01-05-01-a: Child Abuse and Neglect Defined – 03/01/97 PM 01-05-01-b: Investigation by DCFS – 03/01/97 PM 01-05-01-c: Death of a Child – 01/05/2023 MR 23.03 PM 01-05-01-d: Unfit Home – 03/01/97 PM 01-05-02: Suspected Abuse and Neglect - LTC/SLF – 10/01/02 PM 01-05-02-a: Abuse and Neglect Defined – 04/17/98 PM 01-05-02-b: Investigation by DPH/HFS – 04/17/98 PM 01-05-03: Suspected Elder Abuse and Neglect - Community Cases – 12/17/99 PM 01-05-03-a: Elder Abuse and Neglect Defined – 01/01/07 MR 06.20 PM 01-05-03-b: Reporting Elder Abuse – 12/17/99 PM 01-05-03-c: DoA Investigation – 12/17/99 PM 01-05-03-d: Protection for Persons Reporting Elder Abuse – 12/17/99 PM 01-05-04: Suspected Abuse and Neglect of Disabled Adults (Age 18-59) – 09/01/03 PM 01-05-04-a:Abuse and Neglect of Disabled Adults Defined – 09/01/03 PM 01-05-04-b: Reporting Abuse and Neglect of Disabled Adults – 09/01/03 PM 01-05-04-c: OIG Investigation – 09/01/03 PM 01-05-04-d: Protection for Reporters – 09/01/03

PM 01-06-00: Customer Notices – 08/02/17 MR 17.13 PM 01-06-01: When to Give Written Notices – 07/31/18 MR #18.14 PM 01-06-01-a: What All Notices Should Contain – 03/01/97 PM 01-06-02: Notice of Approval or Denial – 07/01/12 MR 12.18 PM 01-06-03: Notices of Change – 07/11/17 MR 17.12 PM 01-06-04: Notice of Change Not Sent (SNAP) – 10/01/09 MR 09.30 PM 01-06-05: Notice of Overpayment – 03/01/00 PM 01-06-06: Notice of Missed Interview (SNAP) – 09/22/16 MR 16.15

PM 01-07-00: Appeal Rights and Fair Hearings – 05/01/02 PM 01-07-01: What May Be Appealed – 06/01/01 PM 01-07-02: How an Appeal May Be Filed – 08/24/18 MR #18.15 PM 01-07-03: Time Period to File Appeal – 08/27/2024 MR #24.17 PM 01-07-04: Continuing Benefits at the Previous Level – 10/31/2023 MR #23.31 PM 01-07-04-a: Date of Change – 10/01/09 MR 09.30 PM 01-07-04-b: Effect of Continuing Benefits – 10/01/09 MR 09.30 PM 01-07-04-c: Spenddown and SNAP Appeals – 10/01/09 MR 09.30 PM 01-07-04-d: Protective Payment Plan Appeals – 02/23/99 PM 01-07-05: Who to Notify of an Appeal – 10/20/99 PM 01-07-05-a: Appeals Involving DCSE – 02/23/99 PM 01-07-05-b: Appeal of Denial of Dental Services – 12/01/09 MR 10.09 PM 01-07-06: Pre-Hearing Review – 12/01/09 MR 10.09 PM 01-07-07: Pre-Hearing Meeting – 01/23/12 MR 12.01 PM 01-07-07-a: Statement of Facts – 10/01/09 MR 09.30 PM 01-07-07-b: Appeal of Determination of "Not Disabled" – 02/23/99 PM 01-07-07-c: Appeal of Decision on Request for Prior Approval – 06/01/01 PM 01-07-07-d: Appeal of Decision to Restrict Person to Primary Care Provider – 02/23/99 PM 01-07-07-e: Appeal of IOC Review Decision – 06/01/01 PM 01-07-07-f: Appeal of Lien on Real Property – 02/23/99 PM 01-07-07-g: Appeal of Decision of Ineligible to Participate in HIPP – 06/01/01 PM 01-07-07-h: Appeal of Decision that Health Plan Is No Longer Cost-Effective – 06/01/01 PM 01-07-07-i: Appeal of Child Care Decision – 10/20/99 PM 01-07-08: Evidence Considered Upon Appeal – 10/01/09 MR 09.30 PM 01-07-09: Withdrawing an Appeal – 02/23/99 PM 01-07-10: Appeal Hearing – 01/23/12 MR 12.01 PM 01-07-10-a: Hearing Process – 01/23/12 PM 01-07-10-b: Arrangements for Persons with Disabilities – 10/20/99 PM 01-07-10-c: Request for Hearing Delay – 10/01/09 MR 09.30 PM 01-07-10-d: Dismissal Due to Nonappearance – 06/01/01 PM 01-07-10-e: Rescheduled Hearing – 06/01/01 PM 01-07-10-f: CAU Findings – 02/23/99 PM 01-07-11: Final Hearing Decision – 10/01/09 MR 09.30 PM 01-07-11-a: Action Upheld – 10/01/09 MR 09.30 PM 01-07-11-b: Action Not Upheld – 10/20/99 PM 01-07-11-c: Lack of Jurisdiction – 02/23/99 PM 01-07-12: Authorizing Benefits Due to Hearing Decision – 02/23/99 PM 01-07-12-a: Cash Benefits – 10/20/99 PM 01-07-12-b: Medical Benefits – 02/23/99 PM 01-07-12-c: SNAP – 10/01/09 MR 09.30 PM 01-07-13: Payment of Child Care Related to Appeal (Cash) – 07/01/13 MR 13.16 PM 01-07-14: Reviewing Hearing Report – 10/20/99

PM 01-08-00: Hardship Waiver – 03/29/19 MR 19.04 PM 01-08-01: Penalty Period Due to Non-allowable Transfer – 07/01/12 MR 12.18 PM 01-08-02: Denial Due to Excess Home Equity – 03/29/19 MR 19.04