AVS Support

The AVS system provides support to its users for technical and procedural guidance. The AVS Web Portal includes the Asset Verification System Help Center located on the AVS Dashboard which includes short videos on topics such as:

Site Access and Change Password,

Case Queue,

AdHoc Request (single request),

Eligibility History,

Navigation Icons, and

Results After Decision Queue.

Select the ? icon on the top right of the AVS Dashboard to view the AVS Help Topics such as Case Dashboard and Case Queue. To report an issue or to talk to a representative from PCG concerning AVS issues, contact the AVS call center by email at ilavshelp@pcgus.com. AVS offers support to the participating FIs that are part of the AVS network. When a FI contacts a worker seeking AVS support, provide the following:

Email: avs.support@accuity.com

Phone: 1.855.807.9822, or

Fax: 1.847.763.1960.